Tracking the performance of the IFE system is a critical part of customer satisfaction. The more we know, the better we can serve our airline customers and their passengers. Jonathan Savitch - VP, Service and Support
If you visit Thales' IFE facilities in Irvine, California one of the eye-catching aspects of the business is the Airline Operations Center, known as the AOC.
The plan to establish an AOC was a commitment Thales made in 2005 when the company realized a significant ramp-up in TopSeries IFE system sales.
The original purpose of the facility was to be a Call Center for airline customers, but since has expanded
to include system performance tracking of aircraft and proactive field operation support.
The center provides Thales' IFE customers a single entry point to highly trained system support engineers that are dedicated to assist with technical questions, logistics support, AOG services, systems performance monitoring and round-the-clock maintenance support.
Physically, the AOC is a state-of-the-art operation built on a high tech infrastructure that supports the latest innovations for e-Enabled aircraft and provides global visibility of airline service programs.
Key benefits the center brings to airlines is personalized service just a phone call away, superior systems performance, and ground readiness in the event the system requires attention.
Airline customers have the full commitment of Thales' technical professionals that look out for each and every aircraft flying with the TopSeries system.
